BPO vs KPO

Over the last couple of years, the KPO landscape in India has changed dramatically as KPO Players are moving away from doing repetitive tasks like simple data entry and the commodized voice services.

Outsourcing is yhe delegation of tasks or jobs from internal production to an external entity(such as a subcontractor).Most recently,it has come to mean the elimination of native staff to staff overseas,where salaries are markedly lower.This is despite the fact that the majority of outsourcing that occurs today still occurs within country boundaries, especially in North America.It became a popular buzzword in business and management in the 1990s.Where functions previously performed by an organisation are suplied under contract from a third party.Buying goods or services instead of producing or providing them in-house.